FAQs

About The Jungle Warriors

What is The Jungle Warriors?

We are a social brand focused bringing awareness to the current situation with the endangered species. Our designs are endangered species holding weapons, which symbolises empowerment to these animals. 

Do you have retail stores?

Not yet. We mostly sell directly through our online shop. This allows us to keep our overhead costs down and keep our prices affordable. The beauty of selling online is that we can reach millions of people around the globe and and focus on what we do best, designing new products.

Orders

What forms of payment do you accept?

We accept major credit cards such as Visa, MasterCard, and Discover or directly payment through PayPal.

Do you sell Gift Cards?

Yes, we certainly do. You can purchase The Jungle Warriors giftcards. The gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees and no expiration dates.

Shipping

Where do you ship to?

We ship to Spain, Italy, UK, Germany, France, Portugal, Luxembourg, Netherlands, Belgium, Austria, Monaco, Switzerland, Czech Republic, Denmark, Poland, Slovakia, Slovenia, Canada, USA, and Mexico.

What does shipping cost?

Shipping costs appear on each product. We only have 3 prices. Free Shipping on orders above 100€.

  • Spain 5€
  • Europe (Italy, UK, Germany, France, Portugal, Luxembourg, Netherlands, Belgium, Austria, Monaco) 10€
  • Europe (Czech Rep., Denmark, Poland, Switzerland, Slovakia & Slovenia) - 12€
  • Canada, USA and Mexico is 14€.
  • Free Shipping on orders above 100€.

How long does shipping take? What shipping methods do you use?

Please allow 2-4 business days for orders to be processed after your purchase is complete, and then add shipping time (24-48hrs Spain, and 2-4 days the rest).

Domestic Shipping (Spain)

  • We ship in 24 hours.

International Shipping (varies per country)

  • We ship everything Express. Usually you will receive it between 2 and 4 days. We try to cut as much as possible the time to deliver the package, but it can take up to a week.

Will I be charged additional customs fees or import taxes?

Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.

Can I track my order?

Once your order has been shipped, it can be tracked. However, since you probably won't need it, we will only let you know your tracking number after you request it. The tracking link should work in every country we ship, but contact us if any problem was to arise.

Exchanges

In Spain

To exchange a product because of the size, please get in contact and give us your order number, name and which item you would like to exchange. We will write you back to make everything work.

Internationally

You need to return your product (here), and reorder from our website. In this case, we will reimburse the original shipping cost. 

Returns

Go to returns.thejunglewarriors.com and start by requesting a return.

You can always contact us at help@thejunglewarriors.com

What is your return policy?

We want you to be 100% satisfied with your The jungle Warriors purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.

Any payment will be completely refundable (except for shipping cost), regardless of payment method.

To return or exchange an item please follow the steps below:

  1. Go to returns.thejunglewarriors.com, and request a return. Once it is approved, you need to: 
  2. Include a copy of the confirmation email from your order. 
  3. Mail your return to:
    The Jungle Warriors
    Attn: Returns/Exchanges
    Calle Tahona 4, local 1.
    Madrid, Spain 28223
  4. Once your products are received, we will issue your refund.
  5. Contact us for any more details - help@thejunglewarriors.com

Products

Clothing

How does your clothing fit?

Please refer our Size & Fit page for details about each of our products.

I ordered two shirts of the same size, why is one smaller?

Some of the designs are printed on different style shirts. Check the product description for any special sizing notes or refer to our Size & Fit page here.

How should I care for my tees, crewnecks, and hoodies? Will they shrink?

We recommend turning them inside out and machine or hand washing on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. To minimize the shrinking, machine dry low or hang dry.

What type of printing process is used on your clothing?

All of our shirts and hoodies are screenprinted. Most of the shirts are printed with water-based or discharge ink which leaves an extremely soft print. A few of the shirts use a soft-hand plastisol ink to get a bright white print. Check the product pages for the specific type of printing for each individual product.

Will the printing on the tees fade?

We use high quality water-based inks to produce the softest printing possible. Some of the printing may fade a little after multiple washes.

Do you manufacture your products in-house?

While we do all of our design in-house, we don’t do our own manufacturing. We partner with great manufacturers all across the EU for each of our products.

Can you notify me when a product is back in stock?

Yes. If a product is out of stock, simple click the “Notify me when Available” button on the product page and enter your email address.

Miscellaneous

I want to sell The Jungle Warriors products in my shop. Do you sell wholesale?

We primarily sell directly to our customers through our website, but we also sell through a few select boutiques which we screen on a case by case basis. We want to make sure that The Jungle Warriors is a good fit for the companies we work with and that our products are represented well. If you would like more information, please contact us with information about your shop.

I love the design of your website. Where did you get your template?

Thanks, we’re glad you like it. We designed our site from scratch and spent hundreds of hours (and cups of coffee) building it. We put a lot of thought and time into creating a unique experience to communicate what our brand is all about. Please do not copy or use any parts of our site as your own.

What platform does your website run on?

The The Jungle Warriors website runs on 1 platform. It is powered by Shopify.

I’d like to design for The Jungle Warriors, do you hire outside designers?

Yes! Contact us, so we know you are interested! We would want to see some of your designs, and we will be very persistent on that it follows the same guidelines other designs have. 

Still have other questions?

For additional information about The Jungle Warriors please use the contact form or email info@thejunglewarriors.com.

Important Info

The Jungle Warriors SL

B87804217

Av. de Valdemarin 152 Bajo A

Madrid, 28023 Spain

+34 606594904

info@thejunglewarriors.com